General Terms and Conditions of Sale

These terms and conditions of sale exclusively govern the sale of products offered on the website www.vitreflam.com.

Article A – Prices

1. The prices indicated on this website are in euros, all taxes included.
2. All orders are payable in euros.
3. The website www.vitreflam.com reserves the right to modify its prices at any time; prices will be invoiced according to the rate in force at the time of order validation.
4. Retention of title: Products remain the property of Vitreflam until full payment has been received.

Article B – Orders

On the website www.vitreflam.com and via the contact form

Article C – Validation

When validating your order, you declare that you accept:

• The order and all of the general terms and conditions of sale in their entirety and without reservation.
• The data recorded by Vitreflam™ constitute proof of all transactions carried out between Vitreflam™ and its customers.
• Vitreflam™ cannot under any circumstances be held liable for consequences resulting from errors in the information provided by the customer, in particular their contact details and/or the dimensions of the ordered item.

Article D – Availability

Products and prices are valid as long as they are visible on the website and subject to available stock.

In the event of a stock shortage after your order, you will be informed by email within 72 hours. You may then request cancellation of your order by email.

Article E – Delivery and Product Compliance

Vitreflam™ delivers throughout France and Luxembourg.

The carrier will depend on the size of your parcel. This may be a private carrier or postal services. Any order placed before 12:00 p.m. will be processed the same day; orders placed after 12:00 p.m. will be processed the following day. Our delivery time therefore ranges from 1 to 3 working days (excluding Saturdays, Sundays, and public holidays) from the date of order.

Due to their complexity, certain products designated as “special glass” are delivered via drop shipping and are not subject to the same delivery times. Delivery time: 3 to 10 weeks (working days).

Article F – Payment

The following payment methods are available to pay for purchases made on our website:

• Credit card via Citelis™, the Crédit Mutuel online payment interface
• Payment via PayPal
• Advance bank transfer
• Cheque (France metropolitan area only)

Article G – Security

The website www.vitreflam.com is equipped with a security system using encryption.

Your banking details are not known to Vitreflam™; only our banking partner Crédit Mutuel du Sud Ouest is authorized to process them.

Article H – Refund

The refund of products in accordance with Article E will be carried out promptly and at the latest within 30 days following the date on which the right was exercised.

The refund is made by bank cheque made out to the customer and sent to the billing address.

Article I – Liability

Vitreflam™ shall not be held liable for non-performance of the concluded contract in the event of force majeure.

Vitreflam™ shall incur no liability for any indirect damage resulting from these terms, including loss of business, loss of profits, loss of opportunity, damage, or costs that may arise from the purchase of the products.

Article J – Applicable Law – Disputes

• This contract is subject to French law.
• The language of this contract is French.
• The competent court to settle any dispute: French district or high courts depending on the amount of the dispute.

Article K – Right of Withdrawal

If the customer considers that the product does not correspond to their order, and pursuant to Article L.121-18 of the Consumer Code, the customer has a period of 14 clear days from delivery of the order to inform us of their decision to withdraw, followed by another 14-day period to return the products. This legal provision applies to all Vitreflam products entitled “glass by brand”.

Effects of the right of withdrawal:

The refund will take place before the end of the month following receipt of the concerned product.

• Return shipping costs are borne by the customer.
• All Vitreflam products can be returned via La Poste; however, we estimate that return costs via another carrier must not exceed €20 incl. VAT.

"Your liability is only engaged with regard to any depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of the goods."

However, pursuant to Article L.221-28 of the Consumer Code, this right of withdrawal cannot under any circumstances be exercised in the case of the supply of goods made according to the consumer’s specifications. This article concerns all Vitreflam products manufactured according to the measurements indicated by the customer (custom-made glass of all shapes ordered via the various calculators on the website).

Article L – Insurance

- Transport breakage insurance

If you have taken out transport insurance and your glass arrives broken upon delivery, simply send us an interior photo of the parcel with the glass, as well as photos of the external packaging and the shipping label, and we will send you a new glass*.

If you have not taken out transport insurance and your glass arrives broken, you must contact the Colissimo carrier ( https://aide.laposte.fr/contact/colissimo ) and comply with their instructions.

* Offer valid for one replacement only, declaration within 2 days after delivery.

- Installation breakage insurance

If you have taken out installation breakage insurance and you break the glass during installation, send us detailed photos and we will send you a new glass* (depending on the photos, we may also provide advice to avoid further breakage).

* Offer valid for one replacement only, declaration within 8 days after delivery.

INFORMATION CONCERNING THE EXERCISE OF THE RIGHT OF WITHDRAWAL

MODEL WITHDRAWAL FORM

Article M – Conformity Guarantees according to the decree of 18 December 2014

Cosse & Co - 27, rue Gutenberg - Box no.2 - ZA La Rafette - 33450 St-Loubès is the guarantor of the conformity of the products sold on its website.

Vitreflam is liable for defects in conformity of the goods with the contract (legal guarantee of conformity) and for hidden defects in the sold item (guarantee against hidden defects) under the conditions provided by law:

- When the consumer acts under the legal guarantee of conformity, they have a period of two years from delivery of the goods to take action.

- They may choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L.217-9 of the Consumer Code (if neither solution is effective within one month from the date of the consumer’s claim, the latter may demand a refund);

- They are not required to prove the existence of the lack of conformity of the goods during the six months following delivery. This period is extended to twenty-four months from 18 March 2016, except for second-hand goods;

- This same section recalls that the legal guarantee of conformity applies independently of any commercial guarantee that may have been granted;

- Finally, it recalls that the consumer may decide to implement the guarantee against hidden defects of the sold item within the meaning of Article 1641 of the Civil Code and that, in this case, they may choose between cancellation of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.

www.vitreflam.com is a member of the mediation center:

MEDICYS 73 Boulevard de Clichy 75009 Paris

Tel: 01 49 70 15 93

Email: contact@medicys.fr

Article N – Registered Office

SARL Cosse&Co

27 rue Gutenberg

Box no.2

ZA La Rafette

33450 Saint-Loubès